Return / Refund Policy

Return and Refund Policy:

1. Return and Exchange: We regret to inform you that we do not offer any return or exchange policy. Due to our commitment to crafting each product upon order, cancellations cannot be accommodated once an order has been placed.

2. Cancellation Policy: Once an order is placed, it cannot be cancelled and refunded. We apologize for any inconvenience this may cause.

3. Damages and Issues: Kindly inspect your order immediately upon receipt. If you notice that the item is defective, damaged, or if you have received the incorrect item, please contact us within 24 hours of receiving the package. This will allow us to promptly assess the issue and take corrective measures. Please note that providing an Unboxing Package Video is mandatory for such cases. Despite our efforts to pack and ship acrylics securely, their delicate nature necessitates these precautions.

4. Resolution Process: We encourage you to reach out to us in the event of any issues, and we will endeavor to resolve them to the best of our ability. Your satisfaction is important to us, and we will explore suitable solutions for the situation.

5. Refunds in Exceptional Cases: In rare instances, refunds may be considered under exceptional circumstances. Please note that transactional costs and taxes associated with the original purchase are non-refundable.

We value your understanding and cooperation with our policies. If you require any further assistance or have questions about our policies, please do not hesitate to contact us. Your satisfaction remains our priority.